Official Policy
Sangkarbet takes the privacy of every Malaysian player seriously. This document clearly explains what data we collect, how it is used, how it is protected, and your rights as an individual under Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core commitments that shape how sangkarbet handles the personal data of Malaysian players.
All data transmitted between your device and sangkarbet's servers is encrypted using 256-bit SSL technology — the same security standard used by leading Malaysian banking institutions such as Maybank and CIMB. Your information cannot be intercepted in transit.
Sangkarbet never sells, rents, or discloses players' personal data to any third party for commercial purposes. Your data belongs to you — we use it solely to deliver a better sangkarbet experience for you.
Sangkarbet fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have the legal right to access, correct, and request deletion of your personal data held by us at any time.
Sangkarbet only collects data that is genuinely necessary to deliver its platform services. We do not request irrelevant or excessive information. This "minimum collection" principle means your records on sangkarbet are lean, organised, and easy to manage.
In the event of a data security incident affecting your sangkarbet account, we are committed to notifying you within a reasonable timeframe and taking immediate steps to protect your information from unauthorised use.
Sangkarbet provides this Privacy Policy in Bahasa Malaysia so that every player across the country — from Kelantan to Sabah — can clearly understand how their data is handled, without having to rely on translations that may cause confusion.
Important Note: This Privacy Policy outlines sangkarbet's practices regarding the collection, use, and protection of your personal data. By using the sangkarbet platform, you agree to the terms set out in this document. Please read it carefully and contact us if any part is unclear.
When you register and use the sangkarbet platform, you provide us with the following information directly:
When you access and use the sangkarbet platform, our systems automatically collect certain information:
sangkarbet does not collect biometric data, medical information, or any category of sensitive data specifically protected under Malaysia's PDPA, unless required by law.
Sangkarbet uses your personal data for the following purposes, each directly related to the delivery of our platform services:
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Registration & Account Verification | Name, phone number, email, date of birth | Contractual consent |
| Deposit & Withdrawal Processing | Malaysian e-wallet or bank account information | Contractual consent |
| Identity Verification (KYC) | MyKad or passport, full name | Legal obligation |
| VIP Programme Administration | Deposit history, gaming activity | Contractual consent |
| Customer Support | Phone number, email, account history | Legitimate interests |
| Fraud Prevention & Security | IP address, log data, usage patterns | Legitimate interests |
| Legal Compliance | All related data | Legal obligation |
| Marketing Communications (with consent) | Phone number, email | Voluntary consent |
Sangkarbet will send information about promotions, new bonuses, and platform updates only to players who have given their consent at the time of registration. You may withdraw this consent at any time through your sangkarbet account settings or by contacting our customer support, with no negative impact on your account.
Sangkarbet uses gameplay activity data to identify patterns that may indicate problem gambling and to reach out to the relevant players with information about our Responsible Gaming programme. This is done in the interest of player protection and not for marketing purposes.
Sangkarbet firmly states that we have never sold, rented, or shared players' personal data with any third party for their marketing or commercial purposes. Your data belongs to you, and sangkarbet is responsible for keeping it safe.
In limited and necessary circumstances, sangkarbet may share your personal data with the following parties:
Sangkarbet's server infrastructure may include servers located outside Malaysia. In such cases, sangkarbet ensures that cross-border data transfers are made only to destinations with a level of data protection comparable to Malaysia's PDPA, and with adequate contractual safeguards in place between sangkarbet and the relevant infrastructure providers.
Sangkarbet is not responsible for the privacy practices of third-party service providers that you access independently outside the sangkarbet platform. Please review their privacy policies separately.
Sangkarbet implements multiple layers of technical security to protect your personal data:
Sangkarbet offers two-factor authentication for all accounts. Once you enable 2FA in your account settings, logging in to sangkarbet requires an additional verification step via an OTP code sent to your registered phone number — even if someone knows your password, they cannot log in without physical access to your phone.
Sangkarbet has a clear incident response procedure in place. In the event of a data security breach affecting your information, we are committed to: (1) identifying and containing the incident promptly, (2) assessing the scope of impact on player data, (3) notifying affected players within a reasonable timeframe in accordance with Malaysia's PDPA requirements, and (4) reporting to the relevant authorities where required by law.
While sangkarbet takes all reasonable measures to protect your data, no system can be guaranteed 100% secure. You also play a role in keeping your account safe — please use a strong password and enable 2FA.
As a sangkarbet player based in Malaysia, you have rights protected under the Personal Data Protection Act 2010 (PDPA). These rights can be exercised at any time by contacting us at support@sangkarbet.best.
Sangkarbet respects and supports the exercise of privacy rights for Malaysian players in accordance with applicable law.
You have the right to request a copy of all personal data sangkarbet holds about you. Requests will be processed within 21 business days. Submit your request to support@sangkarbet.best with the subject line "Data Access Request".
If any personal data that sangkarbet holds about you is inaccurate or out of date, you have the right to request a correction. Basic profile information can be updated directly through your sangkarbet account settings.
You may request deletion of your personal data upon closing your sangkarbet account. Please note that financial transaction records may need to be retained for a specified period to comply with Malaysian legal obligations.
Where data processing is based on your consent — such as receiving marketing communications from sangkarbet — you may withdraw that consent at any time without any negative impact on your access to the platform.
You have the right to object to the processing of your data for specific purposes such as direct marketing. sangkarbet will cease processing your data for that purpose within 14 days of receiving your request.
To exercise any of the rights above, contact the sangkarbet privacy team at support@sangkarbet.best or via the platform's live chat. Please include your account number and a description of your request. We will respond within 21 business days.
Cookies are small text files stored in your browser or on your device when you visit the sangkarbet platform. They help the platform recognise you when you return, remember your preferences, and improve your overall experience.
You can manage or disable cookies through your browser settings. However, disabling required cookies may affect the functionality of the sangkarbet platform, including your ability to log in and play. sangkarbet recommends allowing at least session and security cookies for the best experience.
Sangkarbet retains your personal data for as long as your account remains active, and for the period required after account closure to meet legal obligations and resolve any outstanding disputes. Generally speaking:
When you close your sangkarbet account, we will delete or anonymise personal data that is no longer required within 90 days, except for data that must be retained for legal reasons. You may request confirmation of data deletion via support@sangkarbet.best once the process is complete.
Even after data deletion, sangkarbet may retain anonymised records of account history for fraud prevention purposes — for example, to prevent accounts that were closed due to terms violations from being re-registered using the same details.
For any enquiries, concerns, or requests relating to your privacy and personal data protection at sangkarbet, you may reach us through the following channels:
If you believe sangkarbet has violated your privacy rights under Malaysia's PDPA and are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the Personal Data Protection Commissioner responsible for enforcing the PDPA 2010.
Sangkarbet reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to how we handle data. The "Last Updated" date at the top of this document will always reflect the most current version.
Any material changes to how sangkarbet uses or discloses your personal data will be communicated via an in-platform notice or an email to your registered address at least 7 days before the changes take effect. Your continued use of the sangkarbet platform after such notification will be considered acceptance of the updated policy.
For enquiries about sangkarbet's Privacy Policy, contact us at support@sangkarbet.best or via 24/7 live chat within the platform. Our team is Malaysian-speaking and ready to assist.
For sangkarbet, privacy is more than a formal document — it is a core value that shapes every decision about how we run our platform and handle player data. We understand that player trust is the most valuable asset any online gaming platform can have, and that trust can only be built when players know with certainty that their personal information is in safe hands.
When you register with sangkarbet and enter your Malaysian phone number, link your Touch 'n Go eWallet or GrabPay for deposits, or submit a copy of your MyKad for identity verification — you are placing significant trust in us. Sangkarbet takes that trust seriously. Every piece of data you provide is stored in an environment protected by 256-bit SSL encryption, accessible only to sangkarbet staff who require it for specific work purposes, and never shared or sold to third parties without legitimate grounds.
One of the things that sets sangkarbet's approach to privacy apart is our data minimisation principle. We do not ask for information we do not need. We do not request your full home address unless there is a specific requirement to do so. We do not store your full bank account number in our systems — only enough details to process your transactions securely through our encrypted payment infrastructure. This philosophy ensures that in the unlikely event of a security incident — which we work hard to prevent — any data exposure is kept to a minimum.
Compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) is not merely a legal obligation for sangkarbet — it is the minimum standard we go beyond in many respects. The PDPA establishes the rights of Malaysian players to access, correct, and request deletion of their data. Sangkarbet fully respects these rights and provides a straightforward process for players to exercise them without having to navigate burdensome procedures.
In Malaysia's rapidly growing online gambling landscape, sangkarbet aims to set the standard for how a platform can operate responsibly and ethically. That means being transparent about what data we collect and how it is used, giving players meaningful control over their information, and responding swiftly and accountably should any security issue arise. Players who choose sangkarbet deserve to know they are protected — not just through fair gameplay and honest payouts, but in the safeguarding of their personal data as well.
Sangkarbet is equally mindful of the sensitivity of players' financial data. When you make a deposit via Maybank2u, DuitNow, or any other Malaysian payment method, that transaction information is processed through encrypted, secure channels. sangkarbet does not store your e-wallet or online banking login credentials — we only receive confirmation from the payment provider that a transaction was successful. This means that even in the unlikely event of a security breach on sangkarbet's end — something we work hard to prevent — your e-wallet or banking credentials remain unexposed.
For a safer gaming experience, sangkarbet encourages all players to enable two-factor authentication (2FA) in their account settings, use a strong and unique password not used on any other platform, and ensure they log out of their sangkarbet account when using a device shared with others. The security of your account is a shared responsibility between sangkarbet and you as a player — and we are here to help you understand the best ways to protect yourself online.
Key things you should know about how sangkarbet protects your data.
All data transmitted between your device and sangkarbet's servers is encrypted to the same standard used by Malaysian banks.
Sangkarbet never sells or discloses your data to third parties for their marketing purposes.
Sangkarbet fully complies with the Personal Data Protection Act 2010 — you have clear, legally protected rights.
You may request to view or correct any data sangkarbet holds about you at any time.
You can manage your cookie preferences through your browser settings. Required cookies are used solely for sangkarbet's core functionality.
The sangkarbet privacy team can be reached at support@sangkarbet.best or via 24/7 live chat in Bahasa Malaysia.
Answers to the most frequently asked questions from Malaysian players about data privacy at sangkarbet.
This Privacy Policy should be read in conjunction with Terms & Conditions sangkarbet, which governs the overall terms of use for the platform. Together, both documents form the basis of the agreement between you as a player and sangkarbet as the platform operator. sangkarbet fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Any privacy-related enquiries can be sent to support@sangkarbet.best — we will respond within 21 business days.
Sangkarbet uses gameplay activity data not only for operations — but also to support player wellbeing.
Your gaming activity data on sangkarbet is used to identify patterns that may indicate a need for responsible gaming support.
Set daily or weekly deposit limits in your sangkarbet account settings. These limits are personal to you and cannot be overridden, even upon request.
Suspend your sangkarbet account for a period of your choosing without needing to provide any reason. This decision is fully respected by our team.
Sangkarbet uses identity verification data to ensure that only individuals aged 18 and above are permitted to use the platform.
If you or someone you care about needs help with a gambling problem, please contact the Social Welfare Helpline at 15999 or visit the page Responsible Gaming us for additional support resources.
Learn MoreSangkarbet is built on trust. 256-bit SSL encryption, Malaysia PDPA compliance, no data sales, and full control in your hands — that is our privacy promise to every player. Register today and play with peace of mind.
By registering, you agree to the Terms & Conditions and sangkarbet's Privacy Policy. For players aged 18 and above only.